Use the right channel and you’ll get a faster answer.
The product spans commercial onboarding, compliance review, finance operations, and shipment support. Routing requests properly matters.
Operational support should feel predictable.
Expect the fastest responses when messages include the corridor, order or RFQ reference, and the decision you need from the team.
Team availability
This UI assumes a business-hours operating rhythm with corridor escalation for shipments and payment exceptions.
Monday to Friday
09:00 to 18:00
Use the mailbox that matches the work
These are placeholder operational addresses for the interface. Replace them with your live addresses whenever the backend and support process are ready.
Buyer desk
Use this for sourcing support, RFQs, and landed-cost clarifications before placing an order.
Seller onboarding
Use this for onboarding, verification, listing setup, and corridor expansion support.
Compliance and disputes
Use this for KYC reviews, shipment exceptions, customs documentation, and protected payment issues.